At the end of the term you can make an offer to purchase, refinance or upgrade to a new vehicle. Prior to making a decision about any products or services as described, please consult with your own independent legal tax or financial advisor who can provide you with specific advice pertaining to your personal circumstances.Ī Finance Lease is a rental agreement offering fixed monthly payments for the period of the contract, with the addition of a residual set at the start of the loan. (3) Information provided is of a general nature only, it does not constitute, nor should be considered to constitute, legal tax or financial advice. (1) Subject to Nissan Financial Services lending criteria Convenient and flexible payment options that allow you to make extra payments (2), which may save you money by reducing the total interest payable (3).Payments fixed at a competitive interest rate for the term of the loan, giving you the peace of mind and protection against risks associated with adverse market interest rate fluctuations and.A personally tailored loan with a choice of term 1-5 years (1).If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.Our consumer loan is the ideal choice when your vehicle is predominately for personal or domestic use with convenience and flexibility in mind we offer individual assessments which are easy and fast, offering you: We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires. Nissan Financial Services is a member of:Īustralian Financial Complaints Authority (AFCA):Įmail: Mail: GPO Box 3, Melbourne, VIC 3001 (Australia) This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. If English is not your preferred language, this policy is also available in: Arabic, Chinese (simplified), Chinese (traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese. You can download a copy of our Complaints Management Policy here. If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint. If your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint.If your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint or.We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event: Mount Waverley, Victoria 3149 or by email at expect our staff to take reasonable steps to address your concerns. If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 7000,
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